“Data show that in 2018, 44% of passengers sailed through automated passport control, a jump from 21% in 2017,” according to the SITA 2019 Passenger IT Insights, co-sponsored by Air Transport World.
The spread of ABC gates has vigorously increased for the same reason that smartphones made a revolution some ten years ago: they are contributing to a simple and smooth customer experience – or in our case, passenger experience.
Besides the relatively easy-to-use features of the ABC gates, the new Entry-Exit System (EES) of the European Union (EU), soon to be implemented, is also expected to give new impetus to this trend.
All of the external borders of the (EU) are to become biometric by 2021, which in effect requires the registration of all travelers to the EU from third countries: a tremendous challenge, to say the least.
All entry events of so-called “third country travelers” – inbound travel by individuals from outside the Schengen area – will have to be recorded and saved to a European database, which poses an unprecedented challenge for the EU.
Hence, a new Entry/Exit System (EES) is being developed in order to further improve the management of the external borders, and in particular, to verify compliance on the authorized period of stay on the territory of the Member States.
Industry players are also looking one step further and envision the wider use of mobile application within the area of automated boarding control.
When speaking of verifying their identity, passengers are ready to use mobile technology. SITA reports that 59% are “very willing” to use their mobiles for ID verification along the journey, with a further 33% open to the idea.
While proving your identity using your mobile device is not an option widely available today, with nine out of ten passengers potentially welcoming this service, airlines and airports can be confident when moving to mobile services for ID identification. Passengers are looking to make their journey as easy as possible and mobile is top of the technologies they want to use.
But in order to make the future be viable from this aspect, mobile phone applications will definitely require devices with better parameters.
For instance, security features of the documents will have to be checked specifically for each type of documents, which means you need a passport reader that illuminates the document using a range of different lights, takes multiple images and reads digital data at the same time – and ARH’s Combo Smart Kiosk reader is just like that.