Norbert Hanyi

Hungary

I am working at Adaptive Recognition Hungary as a professional and experienced member of the ID Reader Solutions Team. My main responsibility is to lead our Tech. Support team and also focusing heavily on helping our customers with pre-sales technical decisions and product knowledge.

My Experience

Technical Expert

Adaptive Recognition Hungary Inc. - Budapest

Jan 2020 – Present

Technical Expert and Support Leader at Adaptive Recognition's ID Reader Solution division
My main focus is on technical pre-sales tasks, multiple product management activities, on-site support, and I am also in charge of ensuring that our support team does its job as accurately as possible.

Technical Support Manager

Adaptive Recognition Hungary Inc. - Budapest

Feb 2017 – Jan 2020.

Identity Document Readers & Biometrics Division
I was responsible for handling problems and requests submitted by customers, such as providing remote technical support for after and during integration.

IT monitoring center and service desk operator

SIA Central Europe Zrt - Budapest

Apr 2012 – Jan 2017.

My main tasks were to maintain the smooth operation of the core 7/24 ATM and POS transactions, including monitoring of terminal networks, infrastructure and applications. I was also dealing with several incident management assignments.