Norbert Hanyi
HungaryI am working at Adaptive Recognition Hungary as a professional and experienced member of the ID Reader Solutions Team. My main responsibility is to lead our Tech Support team and also focusing heavily on helping our customers with pre-sales technical decisions and product knowledge.
My Experience
Head of ID Readers Solution Technical Sales
Adaptive Recognition Hungary Inc. - Budapest
Jan 2020 – Present
Technical Expert and Support Leader at Adaptive Recognition's ID Reader Solution division
My main focus is on technical pre-sales tasks, multiple product management activities, on-site support, and I am also in charge of ensuring that our support team does its job as accurately as possible.
Technical Support Manager
Adaptive Recognition Hungary Inc. - Budapest
Feb 2017 – Jan 2020
Identity Document Readers & Biometrics Division
I was responsible for handling problems and requests submitted by customers, such as providing remote technical support for after and during integration.
IT Monitoring Center and Service Desk Operator
SIA Central Europe Zrt. - Budapest
Apr 2012 – Jan 2017
My main tasks were to maintain the smooth operation of the core 7/24 ATM and POS transactions, including monitoring of terminal networks, infrastructure and applications. I was also dealing with several incident management assignments.