{"id":1323,"date":"2021-05-03T10:51:45","date_gmt":"2021-05-03T10:51:45","guid":{"rendered":"https:\/\/adaptiverecognition.com\/case-studies\/smooth-customer-experience-at-drive-thru-retail-pick-up-points-in-scandinavia\/"},"modified":"2024-12-12T11:44:02","modified_gmt":"2024-12-12T11:44:02","slug":"smooth-customer-experience-at-drive-thru-retail-pick-up-points-in-scandinavia","status":"publish","type":"case-study","link":"https:\/\/adaptiverecognition.com\/pl\/case-study\/smooth-customer-experience-at-drive-thru-retail-pick-up-points-in-scandinavia\/","title":{"rendered":"P\u0142ynne do\u015bwiadczenie klienta w punktach odbioru drive-thru w Skandynawii"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"h-the-challenges\">Wyzwania<\/h2>\n\n\n\n<p class=\"translation-block\">Wraz ze wzrostem liczby zam\u00f3wie\u0144 online, cz\u0119\u015bciowo spowodowanym pandemi\u0105 COVID, punkty odbioru StrongPoint odnotowa\u0142y coraz wi\u0119kszy ruch. W godzinach szczytu d\u0142ugie kolejki samochod\u00f3w oczekuj\u0105cych na przejazd powoduj\u0105 zak\u0142\u00f3cenia w ruchu ulicznym, op\u00f3\u017anienia i chaos. Skutkuje to stresuj\u0105cym do\u015bwiadczeniem dla wszystkich zaanga\u017cowanych \u2013 klient\u00f3w, personelu sklepu i s\u0105siedztwa. Konieczne by\u0142o znalezienie skutecznego rozwi\u0105zania drive-thru, kt\u00f3re skr\u00f3ci czas oczekiwania poprzez usprawnienie procesu odbioru \u2013 od identyfikacji samochodu, przez identyfikacj\u0119 zam\u00f3wienia, a\u017c po wydanie.<\/p>\n\n\n\n<p>Czytaj dalej, aby dowiedzie\u0107 si\u0119, jak wykorzystanie ANPR w handlu detalicznym mo\u017ce zwi\u0119kszy\u0107 satysfakcj\u0119 klient\u00f3w i usprawni\u0107 procesy pracy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">Rozwi\u0105zanie<\/h2>\n\n\n\n<p>Przedstawiamy zautomatyzowany system rejestracji samochod\u00f3w wspierany przez Adaptive Recognition.<\/p>\n\n\n\n<p>Proces sk\u0142adania zam\u00f3wienia wygl\u0105da nast\u0119puj\u0105co: klienci sk\u0142adaj\u0105 zam\u00f3wienie online. Gdy personel sklepu przygotuje zam\u00f3wienie, klienci otrzymuj\u0105 wiadomo\u015b\u0107 SMS z informacjami o odbiorze i pro\u015bb\u0105 o wprowadzenie numeru rejestracyjnego samochodu do systemu sklepu poprzez dedykowany link.\"<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/adaptiverecognition.com\/app\/uploads\/2021\/06\/04151113\/Vidar-ANPR-Cameras-in-Retail_-Drive-thru-Shopping-Made-Easy-_-Adaptive-Recognition.mp4\"><\/video><figcaption class=\"wp-element-caption\">Zakupy online z zautomatyzowanym systemem drive-thru wyposa\u017conym w kamery Vidar.<\/figcaption><\/figure>\n\n\n\n<p class=\"translation-block\">W tym miejscu wkracza kamera ANPR\/LPR Vidar od Adaptive Recognition oraz jej pok\u0142adowy system automatycznego rozpoznawania tablic rejestracyjnych (ANPR). Po przyje\u017adzie do punktu odbioru kamera wykrywa tablic\u0119 rejestracyjn\u0105 samochodu. Oprogramowanie ANPR na pok\u0142adzie nast\u0119pnie rozpoznaje i analizuje uchwycon\u0105 tablic\u0119 za pomoc\u0105 optycznego rozpoznawania znak\u00f3w (OCR) i tworzy dane, kt\u00f3re mog\u0105 by\u0107 automatycznie powi\u0105zane z odpowiednim ID zam\u00f3wienia zapisanym w bazie danych Strongpoint. Jednocze\u015bnie system wysy\u0142a powiadomienie do personelu sklepu za po\u015brednictwem zautomatyzowanego systemu dostaw, informuj\u0105c o oczekuj\u0105cym kliencie i dostarczaj\u0105c wszystkie istotne informacje dotycz\u0105ce konkretnego zam\u00f3wienia. Ca\u0142kowity \u015bredni czas pomi\u0119dzy zarejestrowaniem przyjazdu klienta przez kamer\u0119 a otrzymaniem zam\u00f3wienia przez klienta nie przekracza 3 minut.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/StrongPoint_folyamatabra_6_egyben-1024x576-1.jpg\" alt=\"\" class=\"wp-image-3275\" title=\"Infographics illsutrating the car-automated click and collect process\" srcset=\"https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/StrongPoint_folyamatabra_6_egyben-1024x576-1.jpg 1024w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/StrongPoint_folyamatabra_6_egyben-1024x576-1-300x169.jpg 300w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/StrongPoint_folyamatabra_6_egyben-1024x576-1-768x432.jpg 768w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/StrongPoint_folyamatabra_6_egyben-1024x576-1-18x10.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Opr\u00f3cz znacz\u0105cego skr\u00f3cenia czasu potrzebnego na dostarczenie zam\u00f3wienia klientom oczekuj\u0105cym w swoich samochodach, produktywno\u015b\u0107 r\u00f3wnie\u017c korzysta z tego zaawansowanego systemu. Poniewa\u017c personel jest aktywowany tylko wtedy, gdy klienci przybywaj\u0105 do punktu odbioru, ich czas pracy mo\u017ce by\u0107 wykorzystany w innych cz\u0119\u015bciach dzia\u0142alno\u015bci poza godzinami szczytu.<\/p>\n\n\n\n<p>Z punktu widzenia klient\u00f3w rozwi\u0105zanie ma r\u00f3wnie\u017c wiele zalet. Poza tym, \u017ce jest niezwykle wygodne i ca\u0142kowicie bezpieczne \u2013 dzi\u0119ki temu, \u017ce ca\u0142y proces jest w pe\u0142ni bezdotykowy \u2013 system jest r\u00f3wnie\u017c sprawiedliwy, stosuj\u0105c zasad\u0119 \u201ekto pierwszy, ten lepszy\u201d. Oznacza to, \u017ce personel obs\u0142uguje kierowc\u00f3w w kolejno\u015bci, w jakiej zosta\u0142y zarejestrowane przez kamer\u0119 ANPR, a nie wed\u0142ug kolejno\u015bci, w jakiej zaparkowali przed sklepem.<\/p>\n\n\n\n<p>Rozwi\u0105zanie oczywi\u015bcie mo\u017ce by\u0107 u\u017cywane r\u00f3wnie\u017c do odbioru click-and-collect czegokolwiek. Dla systemu CAR Strongpoint nic nie jest ju\u017c zbyt ma\u0142e ani zbyt du\u017ce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-systems-used\">U\u017cyte systemy<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"\/pl\/products\/vidar-anpr-camera\/\"><img decoding=\"async\" width=\"1024\" height=\"273\" src=\"https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2021\/05\/product-card_vidar-1024x273-3.jpg\" alt=\"\" class=\"wp-image-7607\" srcset=\"https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2021\/05\/product-card_vidar-1024x273-3.jpg 1024w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2021\/05\/product-card_vidar-1024x273-3-300x80.jpg 300w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2021\/05\/product-card_vidar-1024x273-3-768x205.jpg 768w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2021\/05\/product-card_vidar-1024x273-3-18x5.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"translation-block\">Rdzeniem systemu Strongpoint jest kamera ANPR\/LPR Vidar, najnowsza i najbardziej zaawansowana kamera ANPR opracowana przez Adaptive Recognition. Strongpoint nawi\u0105za\u0142 wsp\u00f3\u0142prac\u0119 z Adaptive Recognition w pierwszej fazie rozwoju aplikacji. Dzi\u0119ki \u015bcis\u0142ej wsp\u00f3\u0142pracy z Adaptive Recognition sta\u0142o si\u0119 jasne, \u017ce najbardziej odpowiedni\u0105 kamer\u0105 ANPR do funkcjonalno\u015bci aplikacji by\u0142a seria SmartCAM ze wzgl\u0119du na zaawansowane wyzwalacze oprogramowania i wbudowane mo\u017cliwo\u015bci odczytu tablic rejestracyjnych. Pierwszy projekt pilota\u017cowy zosta\u0142 zrealizowany z kamerami SmartCAM 3. generacji. Kiedy wydano kamer\u0119 VIDAR Smart 4. generacji, sta\u0142o si\u0119 jasne, \u017ce jest to idealna kamera do globalnego wdro\u017cenia aplikacji automatycznego mened\u017cera dostaw.<\/p>\n\n\n\n<p class=\"translation-block\">Co da\u0142o Vidarowi przewag\u0119 nad wszystkimi innymi, to fakt, \u017ce mimo i\u017c jest prawdziwym narz\u0119dziem roboczym, jest przyjazny dla u\u017cytkownika i mo\u017ce by\u0107 dostosowany do potrzeb ka\u017cdej firmy. W przypadku Strongpoint wybrano Vidar Smart 2xHDx LT z nast\u0119puj\u0105cych powod\u00f3w:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-built-in-laser-trigger\">Wbudowany wyzwalacz laserowy<\/h3>\n\n\n\n<p>Laser jest najbardziej niezawodnym wyzwalaczem: za ka\u017cdym razem, gdy wska\u017anik laserowy wykryje samoch\u00f3d, kamera natychmiast reaguje. Ponadto jest to pierwszy raz, kiedy kamera ANPR ma wbudowane wyzwalacze laserowe.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-dual-full-hd-cameras\">Podw\u00f3jne kamery Full HD<\/h3>\n\n\n\n<p class=\"translation-block\">Posiadanie dw\u00f3ch kamer Full HD w jednym urz\u0105dzeniu ju\u017c zmniejsza szans\u0119 na pomini\u0119cie lub b\u0142\u0119dne odczytanie tablic rejestracyjnych nadje\u017cd\u017caj\u0105cych klient\u00f3w. Kamery ANPR Vidar mog\u0105 by\u0107 jednak w pe\u0142ni dostosowane do informacji, kt\u00f3re maj\u0105 przekazywa\u0107 personelowi sklepu. W przypadku Strongpoint jedna kamera jest ustawiona tylko na tablice rejestracyjne, podczas gdy druga zapewnia og\u00f3lny podgl\u0105d samochod\u00f3w wje\u017cd\u017caj\u0105cych do strefy odbioru. W ten spos\u00f3b obs\u0142uga sklepu mo\u017ce szybciej zlokalizowa\u0107 auto w kolejce i upewni\u0107 si\u0119, \u017ce zam\u00f3wienie zmie\u015bci si\u0119 w Twoim baga\u017cniku<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-on-board-anpr\">On-Board ANPR<\/h3>\n\n\n\n<p>Vidar Smart 2xHDx LT jest wyposa\u017cony w pok\u0142adowy ANPR, co oznacza, \u017ce nie ma potrzeby przesy\u0142ania danych z kamery do zewn\u0119trznych serwer\u00f3w. Zamiast tego kamera przetwarza niezb\u0119dne informacje na miejscu i wysy\u0142a do systemu Strongpoint tylko te obrazy, kt\u00f3re s\u0105 obowi\u0105zkowe dla personelu, takie jak tablica rejestracyjna i og\u00f3lny wygl\u0105d pojazdu.<\/p>\n\n\n\n<p>To ju\u017c przyspiesza proces, ale Vidar ma jeszcze jedn\u0105 przewag\u0119. Posiada dwa procesory: jeden dwurdzeniowy CPU 1GHz obs\u0142uguj\u0105cy czujniki i drugi czterordzeniowy 1,6GHz, kt\u00f3ry dzia\u0142a wy\u0142\u0105cznie dla ANPR. Innymi s\u0142owy, ANPR nie zabiera cennej pami\u0119ci czujnikom, co zapewnia p\u0142ynne i b\u0142yskawiczne przechwytywanie, analiz\u0119 i rozpoznawanie pojazd\u00f3w klient\u00f3w.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-learn-more\">Dowiedz si\u0119 wi\u0119cej<\/h2>\n\n\n\n<p class=\"translation-block\">Aby uzyska\u0107 wi\u0119cej informacji na temat tego konkretnego projektu lub dowiedzie\u0107 si\u0119, jak to rozwi\u0105zanie mog\u0142oby by\u0107 dostosowane do potrzeb Twojej firmy, skontaktuj si\u0119 z naszymi ekspertami Alanem Tofte i Tomasem Ros\u00e9nem.<\/p>","protected":false},"excerpt":{"rendered":"<p>Grocery shopping got a whole lot easier for customers of a Swedish retail company thanks to Adaptive Recognition&#8217;s smart ANPR cameras.<\/p>","protected":false},"featured_media":12642,"template":"","industry-for-case-study":[37],"product-category-for-case-study":[47],"region-for-case-study":[30],"class_list":["post-1323","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","product-category-for-case-study-recognition-software","region-for-case-study-europe"],"acf":{"case_study_hero_big_image":"","client_name":"StrongPoint","client_logo":7608,"about_the_client":"<a href=\"https:\/\/www.strongpoint.com\/\">StrongPoint<\/a> is a retail technology company that provides solutions to make shops smarter, shopping experiences better and online grocery shopping more efficient. 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