{"id":1290,"date":"2020-03-09T15:05:00","date_gmt":"2020-03-09T15:05:00","guid":{"rendered":"https:\/\/adaptiverecognition.com\/case-studies\/banks-of-romania-reinvent-customer-experience-2\/"},"modified":"2024-12-13T10:23:04","modified_gmt":"2024-12-13T10:23:04","slug":"banks-of-romania-reinvent-customer-experience","status":"publish","type":"case-study","link":"https:\/\/adaptiverecognition.com\/pl\/case-study\/banks-of-romania-reinvent-customer-experience\/","title":{"rendered":"Banki w Rumunii przekszta\u0142caj\u0105 obs\u0142ug\u0119 klienta"},"content":{"rendered":"<h2 class=\"wp-block-heading h4\" id=\"h-quick-project-facts\">Szybkie informacje o projekcie<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Locations: <a href=\"https:\/\/www.bcr.ro\/en\/individuals\" target=\"_blank\" rel=\"noreferrer noopener\">BCR Erste Bank<\/a>, <a href=\"https:\/\/www.brd.ro\/en\" target=\"_blank\" rel=\"noreferrer noopener\">BRD Bank<\/a><\/li>\n\n\n\n<li class=\"translation-block\">Produkty: PRMc (obecnie Osmond passport reader), Combo Smart e-passport reader<\/li>\n\n\n\n<li>\u0141\u0105czna ilo\u015b\u0107: 3,000+ pcs.<\/li>\n\n\n\n<li class=\"translation-block\">Obszary zastosowania: automatyczne wprowadzanie danych, uwierzytelnianie ID<\/li>\n<\/ul>\n\n\n\n<p>Co je\u015bli do\u015bwiadczenie bankowe jest przyjemne zar\u00f3wno dla klienta, jak i pracownika banku? Zobaczmy, jak te rumu\u0144skie banki wprowadzi\u0142y technologi\u0119 XXI wieku, aby unikn\u0105\u0107 wszelkich problem\u00f3w administracyjnych i zwi\u0105zanych z bezpiecze\u0144stwem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"h-administration-in-the-blink-of-an-eye\">Administracja w mgnieniu oka<\/h2>\n\n\n\n<p>Szybko\u015b\u0107 ma kluczowe znaczenie. Je\u015bli klienci musz\u0105 d\u0142ugo czeka\u0107, ca\u0142a obs\u0142uga \u2013 nawet je\u015bli inne elementy s\u0105 w porz\u0105dku \u2013 wydaje si\u0119 powolna i nudna. Czas to pieni\u0105dz i ka\u017cdy z nas chce realizowa\u0107 swoje zadania sprawnie \u2013 zar\u00f3wno klient, jak i bank.<\/p>\n\n\n\n<p>Skanery ID odgrywaj\u0105 du\u017c\u0105 rol\u0119 w przyspieszeniu administracji, opr\u00f3cz innych korzy\u015bci. Zamiast r\u0119cznie wprowadza\u0107 dane klienta do systemu, urz\u0105dzenie automatycznie digitalizuje dane z dokumentu przy u\u017cyciu OCR (optical character recognition) i przesy\u0142a je do systemu bankowego. Dzi\u0119ki temu standardowy czas wprowadzania danych (kt\u00f3ry mo\u017ce trwa\u0107 kilka minut) zostaje skr\u00f3cony do zaledwie kilku sekund.<\/p>\n\n\n\n<p>W efekcie rejestracja klienta odbywa si\u0119 w mgnieniu oka i nie zajmuje d\u0142ugich minut.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"378\" src=\"https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/Banks_of_Romania_reinvent_customer_experience_img.jpg\" alt=\"\" class=\"wp-image-3142\" srcset=\"https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/Banks_of_Romania_reinvent_customer_experience_img.jpg 900w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/Banks_of_Romania_reinvent_customer_experience_img-300x126.jpg 300w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/Banks_of_Romania_reinvent_customer_experience_img-768x323.jpg 768w, https:\/\/adaptiverecognition.com\/wp-content\/uploads\/2024\/05\/Banks_of_Romania_reinvent_customer_experience_img-18x8.jpg 18w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"h-data-entry-with-100-accuracy\">Wprowadzanie danych ze 100% dok\u0142adno\u015bci\u0105<\/h2>\n\n\n\n<p class=\"translation-block\">Automatyczne wprowadzanie danych jest efektywne nie tylko ze wzgl\u0119du na szybko\u015b\u0107, ale tak\u017ce dzi\u0119ki eliminacji b\u0142\u0119d\u00f3w pisarskich. Wed\u0142ug statystyk ka\u017cdy setny znak wpisany r\u0119cznie jest niepoprawny\u00b9. Takie nie\u015bcis\u0142o\u015bci w danych klient\u00f3w mog\u0105 prowadzi\u0107 do r\u00f3\u017cnych problem\u00f3w wewn\u0119trznych oraz utrudnia\u0107 przysz\u0142\u0105 komunikacj\u0119 z klientem.<\/p>\n\n\n\n<p class=\"translation-block\">Urz\u0105dzenie do odczytu dokument\u00f3w ID nie pope\u0142nia takich b\u0142\u0119d\u00f3w \u2013 oferuje ponad 99% skuteczno\u015bci rozpoznawania i gwarantuje, \u017ce b\u0142\u0119dne dane nie trafi\u0105 do systemu. Banki BCR i BRD korzystaj\u0105 z silnika OCR udoskonalanego od ponad 20 lat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"h-secure-privacy-by-default\">Domy\u015blna ochrona prywatno\u015bci<\/h2>\n\n\n\n<p>Podczas przetwarzania danych klient\u00f3w kluczowe jest zachowanie prywatno\u015bci. Mimo to w wielu zastosowaniach front-office banki lub operatorzy telekomunikacyjni nadal wykonuj\u0105 fotokopie dokument\u00f3w to\u017csamo\u015bci. Jest to ryzykowny spos\u00f3b przechowywania danych osobowych, co wielokrotnie potwierdzi\u0142y doniesienia medialne \u2013 kopie gin\u0119\u0142y lub trafia\u0142y w r\u0119ce os\u00f3b nieuprawnionych.<\/p>\n\n\n\n<p class=\"translation-block\">Cyfrowy system przechowywania danych natomiast gwarantuje, \u017ce informacje pozostaj\u0105 w systemie, zaszyfrowane, dzi\u0119ki czemu s\u0105 chronione przed nieautoryzowanym dost\u0119pem. Gdy skaner ID digitalizuje dane, nie powstaj\u0105 \u017cadne kopie \u2013 sam dokument nie jest duplikowany, a do systemu bankowego trafiaj\u0105 wy\u0142\u0105cznie dane. Dzi\u0119ki takiemu zabezpieczeniu bank mo\u017ce r\u00f3wnie\u017c z \u0142atwo\u015bci\u0105 spe\u0142ni\u0107 wymagania GDPR (General Data Protection Regulation).<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"h-documents-verified-automatically\">Automatyczna weryfikacja dokument\u00f3w<\/h2>\n\n\n\n<p>Opr\u00f3cz wszystkich wcze\u015bniej wymienionych korzy\u015bci wa\u017cn\u0105 funkcj\u0105 skaner\u00f3w dokument\u00f3w to\u017csamo\u015bci jest automatyczna weryfikacja dokument\u00f3w. Nikt nie mo\u017ce oczekiwa\u0107, \u017ce pracownicy bank\u00f3w b\u0119d\u0105 ekspertami w wykrywaniu fa\u0142szerstw.<\/p>\n\n\n\n<p>Skaner wraz ze specjalistycznym oprogramowaniem jest w stanie przeprowadzi\u0107 kontrol\u0119 autentyczno\u015bci, aby ustali\u0107, czy dow\u00f3d osobisty lub paszport zosta\u0142 zmodyfikowany lub czy jest kopi\u0105 oryginalnego dokumentu. Bez takiego wyposa\u017cenia przest\u0119pcy (podszywaj\u0105cy si\u0119 pod inne osoby) mog\u0105 \u0142atwo dokonywa\u0107 nieautoryzowanych transakcji przy u\u017cyciu zmienionych dokument\u00f3w.<\/p>\n\n\n\n<p>Szokuj\u0105ca statystyka: ca\u0142kowita warto\u015b\u0107 oszuka\u0144czych transakcji wynosi rocznie oko\u0142o 1,8 miliarda EUR wed\u0142ug najnowszego raportu Europejskiego Banku Centralnego (ECB)\u00b2.<sup>2<\/sup>.<\/p>\n\n\n\n<p class=\"translation-block\">Przeczytaj powi\u0105zany artyku\u0142 \u2013 jak przest\u0119pcy wyp\u0142acili 45 000 USD przy u\u017cyciu fa\u0142szywych dokument\u00f3w:<br>\nhttps:\/\/www.cbc.ca\/news\/canada\/toronto\/vaughan-fake-id-1.4903684<\/p>\n\n\n\n<h2 class=\"wp-block-heading h4\" id=\"h-benefits\">Korzy\u015bci<\/h2>\n\n\n\n<p><strong>Dla banku<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lepsze skupienie na kliencie<\/li>\n\n\n\n<li>Eliminacja b\u0142\u0119d\u00f3w danych klient\u00f3w w systemie<\/li>\n\n\n\n<li>Unikanie ryzyk zwi\u0105zanych z prywatno\u015bci\u0105 danych osobowych<\/li>\n\n\n\n<li>Zapobieganie stratom wynikaj\u0105cym z nieautoryzowanych transakcji<\/li>\n<\/ul>\n\n\n\n<p><strong>Dla klient\u00f3w<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zaawansowane do\u015bwiadczenie klienta, szybka obs\u0142uga<\/li>\n\n\n\n<li>Spok\u00f3j dotycz\u0105cy sposobu zarz\u0105dzania ich danymi<\/li>\n\n\n\n<li>Profesjonalne, wysokotechnologiczne \u015brodowisko podczas procesu<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-the-products\">O produktach<\/h2>\n\n\n\n<p class=\"translation-block\">Nale\u017cy pami\u0119ta\u0107, \u017ce oba produkty wymienione w tym artykule (PRMc, Combo Smart) zosta\u0142y zast\u0105pione naszym najnowszym urz\u0105dzeniem \u2014 Osmond passport reader &amp; ID scanner.<\/p>\n\n\n\n<p><strong>\u0179r\u00f3d\u0142a:<\/strong><\/p>\n\n\n\n<p><sup>1<\/sup> \u015arednia warto\u015b\u0107 referencyjna w sektorze zarz\u0105dzania klientami korporacyjnymi.<\/p>\n\n\n\n<p><sup>2<\/sup> <a href=\"https:\/\/www.nets.eu\/solutions\/fraud-and-dispute-services\/Documents\/Nets-Fraud-Report-2019.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.nets.eu\/solutions\/fraud-and-dispute-services\/Documents\/Nets-Fraud-Report-2019.pdf<\/a> <\/p>","protected":false},"excerpt":{"rendered":"<p>Smart technology brought by Adaptive Recognition&#8217;s personal document reader devices eliminated data errors, reduced administrative duties, and enhanced customer experience.<\/p>","protected":false},"featured_media":15219,"template":"","industry-for-case-study":[36],"product-category-for-case-study":[46],"region-for-case-study":[30],"class_list":["post-1290","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","product-category-for-case-study-id-verification","region-for-case-study-europe"],"acf":{"case_study_hero_big_image":15218,"client_name":"Banca Comercial\u0103 Rom\u00e2n\u0103 (BCR)","client_logo":7664,"about_the_client":"<a href=\"https:\/\/www.bcr.ro\/en\/\">Banca Comercial\u0103 Rom\u00e2n\u0103 (BCR)<\/a> is one of Romania's leading financial institutions, offering a comprehensive range of services for individuals. Clients can access current accounts, advantageous loans, credit cards with interest-free installments, and digital banking through the George platform. BCR emphasizes convenience and innovation, providing 100% online applications for products like credit cards and personal loans, as well as features like George Moneyback for personalized discounts.","tags_for_search_separate_with_comma___":"romania,europe,eu,bank,banking,finance,erste,bcr,brd,id,document,scanner,reader,fake,passport,osmond,combo,scan,smart,authentication,identity,verification"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Romanian Banks Transform Customer Experience with Smart ID Document Readers | Adaptive Recognition<\/title>\n<meta name=\"description\" content=\"Romanian banks BCR Erste and BRD enhance customer experience with 3,000+ ID document readers, reducing data errors and administrative tasks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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