AR Technical Support System (ATSS) is designed to provide you the fastest and most proficient assistance, so you can quickly get back to business. Just register at http://atssregistration.arh.hu to contact our technical support specialists for any questions or queries.
When opening a support ticket, please describe your issue as detailed as possible and do not forget to send us the following information:
-
The exact type of the product you have (serial number is appreciated).
-
If you have problems during recognition, send images in the original file format (save .zip using the SAVE option of Document Reader Application) if possible.
-
If there is any error code or message appearing, please send us the code snippet where it occurs (a screenshot may also be helpful).
-
If you noticed the problem while running a Demo or a sample application, please let us know the name of the application you tested.
-
If you have some problem while developing your own application, please specify the followings:
-
version of your Passport Reader software package and SDK
-
your programming language
-
your operating system
-
the name and version number of the compiler you use
-
the programming technology ( e.g. native C/C++ / ActiveX / .NET / Java )
If possible please send a short part of the source code. Please try to determine the place where the error occurs (e.g. “when I call the Capture() function for the second time, it always hangs…“)
IMPORTANT NOTES:
-
Before sending back a faulty device, always create a ticket in ATSS.
-
Repairs may be executed by the manufacturer only.